Our web hosting services have a long track record of reliability and security. You get peace of mind in knowing that your email and website are up and available whenever you need them. If you call, you will reach a person on our team, right here in the U.S., and soon thereafter, you will receive an answer or a solution.
Need a place for your site to call home? Give us a call and we'll show you around.
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Commodity Hosting vs Business Class Hosting
What's the difference?
They take the service out and use lower-cost (lower-skilled) labor to solve routine problems. This is to provide a lower-cost service.
In our experience, the commodity host works best for those who have at least an intermediate level of technical ability - html, ftp, email setup, etc.
Small, one-person web developers often use a commodity host. In practice, the small developer also will troubleshoot for free, not putting a value on their own time. The trade-off, for the website owner, could be that she can't easily get in touch with the overworked web developer nor the host provider to quickly solve a problem when one arises.
Could also work well for larger companies who have an in-house IT, Web or Marketing person who has expertise. They've got the time to work with the hosting provider's staff and know enough to buy the right program, and can troubleshoot minor instances. Their company also expects to save money on the hosting as a commodity, as they have invested in their own in-house labor.
Business Class Hosting
Best for business owners or organization leaders who have limited time and need to delegate.
Includes the benefit of consolidating the responsibilities of the web developer and the host - they're the same. The provider is responsible for making it work. No finger-pointing possible.
See all the differences
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- price based. These include GoDaddy, Host Gator, Blue Host, etc.
WordwrightWeb Business Class
Determining hosting needs
Will the hosting company help your business find the best hosting option available?
The commodity host will typically offer a very thorough explanation online. The buyer can read specs and explanation and make a choice. The buyer can also get assistance on the phone making the right purchase.
The web developer, having created the website and the database, and knowing the customer and her goals, will put the site on the right server setup from the start. No additional input or time is needed from the customer.
Backup option available
Is there a backup option available for your website in case of emergency?
This is nearly always offered at an additional charge. Sometimes it is automatic. It is important to understand what is being backed up, however, and how frequently. Also note that the backup might be on the same server, and is always with the same vendor.
Backup is always included. We back up all of our servers each week, with an incremental (new data) backup each evening at midnight. This includes databases.
Automatic updating of hardware and software server technology
Will the hosting provider automatically patch the server for security issues?
Yes, usually. This might be slower with the biggest providers, especially with hardware, as they have a financial investment to be recouped.
Yes. Often this involves migrating sites to the latest hardware and software. This is without interruption to you; you won't even see it. We aren't invested in hardware; we can and do change vendors.
Limited number of websites per web server
Will your website be sharing a server and its resources with a limited number of other websites?
As long as the websites are performing well, it is cheaper for a commodity hosting provider to put more sites on a large server.
Keeping a handful of sites on a small server isn't the cheapest way, but it minimizes compromises, increases website speed and allows for a quicker rebuild if one is needed.
Fastest hosting speed possible
Will your hosting provider go out of their way to make sure your website is zippy?
This is up to the customer. If/when the website traffic increases and the site slows, the customer will need to buy the next step up in hosting.
The web developer will assess the website speed when it is launched and make adjustments to the server environment as needed.
Hosting resources adjusted as needed
Will your hosting provider make server adjustments to ensure you're site is always running smoothly?
It depends on the provider.
Phone answered before the third ring, by a live person
If you have a question, will your host answer your call? No automated support tree here.
Some companies might have this policy as a novelty, but more typical is a phone tree system (press 1 for sales, press 2 for email support, etc. ) Expect to spend some time on hold.
Yes. This might be rare, even for full service design and marketing agencies.
Always a senior tech person, capable of solving your problem
When you have a question, will you be talking to a website professional? Wordwright understands websites and what they need to run. If there's a problem, chances are we know what to do right away.
Senior techs are available if your problem gets kicked upstairs. Often, you will start with an online system of trouble tickets, before getting a live person.
Your call is answered by a person, who will find the right person to solve your problem. Most problems are solved in just a few minutes, with a minimum of frustration.
Get the same person if you call again
If you need to call back, can you speak with the same individual? That saves time and you won't need to explain things all over again.
In some trouble ticket systems. any tech can read and address your issue. If you have to call back, you might get another person. Sometimes this is good!
Our approach is to create relationships, not strict division of labor and systematic efficiency. We've found that relationships are also more efficient.
Action-only, personal service problem resolution; no "trouble tickets"
Will you be able to get things done on the first try, or will you be put into a long queue?
Ticket systems are standard for technology and other industries. Your issue goes into a queue to get resolved, and to ensure a first come, first served approach.
Our presumption is that an issue is an anomaly and will be solved quickly. We don't have many issues, so there is no queue. No need to take a number. We'll just fix it now.
Assistance with your website files, including major upgrades or rebuilds if needed
This is typically not a part of a web host's purview. They will assist you if you use their installed sitebuilder program. Otherwise, you should rely on your website developer for minor and major upgrades, and any patches or rebuilds if your website is compromised.
Inclusive, seamless service. We take responsibility for your website's integrity as well as the server integrity. Minor upgrades are free and automatic, major upgrades are recommended when needed. If your site is compromised ("hacked"), we restore it and patch it at no charge. Usually, we are able to prevent this with routine maintenance, also at no charge.
Automatic backup, using a separate vendor
Usually not automatic (i.e., without your specific request or choice), and never to a separate vendor, although some companies might back up to a separate location.
Full backup is always included, and we use a separate vendor. There have been occasions, now rare, where a server location has experienced a fire or other major failure. Our backups are with another company.
Sometimes. Be sure to ask about it.
Regular scanning for malware
Minor upgrades (such as version 3.1 to version 3.2 of the Content Management System - Joomla or Wordpress) and security patches automatically applied to your website.
Will your hosting provider perform minor patch and security updates to the CMS? This is crucial to keeping your website secure.
No. Your website is your business unless it was created with the provider's sitebuilder (such as GoDaddy's "Website Tonight.")
Major CMS software upgrades (such as version 1.5 to 2.0) recommended as applicable
Yes, estimated in advance.
CMS plugins updates (the modules added to Joomla or WordPress)
Repairing a compromised site
Yes, at no charge unless the site was broken or deleted by the customer.
Yes, included at no charge.
Website transfers from other host
Yes, billable, and estimated in advance. Typically 1-4 hours.
Yes, included at no charge.
Yes, billable, and estimated in advance. Typically 30 minutes.
Yes, included at no charge.
Instructions (email or webpage)
Auditing major email providers to deliver current best practices
Full service email setup and maintenance including forwards, groups, smart phone setup, troubleshooting, etc.
Adding new email addresses
Removing email accounts/forwarding/groups
Troubleshooting email software (Outlook, smartphone etc)
Set up email Autoresponder
Incoming domain transfers
Outgoing domain transfers